Skin and Cancer Center of Arizona
Our Take
Skin and Cancer Center of Arizona has built its reputation on serious dermatologic medicine, skin-cancer treatment and Mohs surgery in particular, and reviewers single out physicians like Drs. Fernandes, Owen, and Pearl by name for their expertise and clear, no-nonsense communication. The broader staff comes up again and again as kind, knowledgeable, and professional, and the care tends to be efficient and straight to the point rather than fussy. The recurring honest caveat: even patients who've finished their paperwork report long waits, with a few scattered notes about scheduling mix-ups or incorrect info in the system, so build in some buffer time. Overall sentiment lands firmly positive (roughly 4.4-4.5 stars), and individual experiences with bedside manner can vary by provider.
The Aesthetiq editorial synthesis of public reviews & social sentiment. Individual results and experiences vary.
About
Skin and Cancer Center of Arizona is a plastic-surgery & aesthetics practice in Chandler, Arizona offering Botox & Neurotoxins, Dermal Fillers, Laser Resurfacing, and more. It holds a 4.5★ rating across 313 Google reviews.
Treatments
Before & After
Skin and Cancer Center of Arizona publishes real before-and-after results on their own website and social channels. Out of respect for patient privacy and consent, we link to the source instead of re-hosting those photos here.
See real results →Reviews (333)
Highly recommend. Everyone is very nice, smooth process, wait isn’t long to be seen, beautiful and clean building, I feel very confident in the service I receive here and feel they take the time to listen and care about their patients. There are a couple of handicap parking spots. Walk inside and take the elevator (right inside the front door) to the second floor and the office is right there when exiting the elevator.
Tammi and Dr Fernandez were wonderful in responding to my request for help!! My 91 year old friend was at a rehabilitation facility after hip surgery and Tammi and Fernandez responded immediately sending detailed orders for treatment on my his scalp. Thanks so much!!
UPDATE: Finally was able to book an appointment with the facility. Thank you for explaining the phone system issue. I change my rating to five stars, because the staff was amazing and the doctor who I saw was top tier, and they really do seem to take my concerns to heart. If you want to feel cared for, this is the place to go 🥰 Wow!! Been trying to speak to someone since Friday by phone to schedule an appointment? Like others have said...trying to reach someone by phone is wild! After 11 minutes on hold, you will get disconnected after waiting twice for a representative, before they switch you over to leave a voice message AND GUESS WHAT? The mailbox is full for extension #111 🫣 So I sent them an e-mail, and hope I will hear back from them soon. If not, I just might have to go to the office in person. Please hire more people to handle the high volume of calls. This is not how a business should operate regarding patients.
I wish the customer service of this place was better, but it is worthy of only one star at best. When calling, hold times are always very excessive. Often, you'll eventually be forwarded to a voice mail that says to leave a message. Of course, the voice mail box says it's full and will accept no messages. It's been this way for over a year. The patient portal is also broken - as a patient, I receive emails that say to check my patient portal for important messages, but when I go there, I'm told that there are no records of me as a patient. I've asked Skin and Center Center to correct this, but they haven't. It's too bad customer service is so bad because they have some terrific staff like Hillary Reznick. Maybe someone will see this bad review and will make an effort to contact me. If so, I'll edit this review accordingly.
Danielle has been friendly, professional, kind and does the best work! My ProFractional took a few years off my old face and her facials make me glow! I highly recommend!